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F.A.Q

How can I find out when new merch from my favorite artists is available?

Order our Newsletter from the footer to keep up with the latest addition to our collections.

What currencies can I use on the website?

All charges are done in Euro €

Can I  have my product signed by the band?

This might be an option for some pre-order items and it will be mentioned separately if available.

The product I want is out of stock. When it will be available again?

This is a hard question in most cases. Product being out of stock is usually caused by the supplier being out of stock or sometimes even the manufactures is out of material to produce it. Create an account and add your favorite product to your wishlist or/order our newsletter to follow up when they are available again.

Is there any duties or taxes?

We ship from the USA and the EU. There may be some duties and/or taxes depending on your location if you live outside of these regions. We also have fulfillment partners in Australia, Japan and Canada for limited products which they are able to provide in exactly same quality.

In some cases a variation of the product might be out of stock from your closest warehouse. If you get any customs costs from products marked to be stocked in your region, please contact us with the receipt and we will refund you the costs.

What's your return or exchange policy? What if any items are damaged or defective?

If you want to return your order, you can do so at your own cost inside 30 days from the delivery. Products must be unused and in good condition without any additional smells, stains or animal hair. All returned items are checked before we make any refunds.

If the product is damaged or if there are any misprints, please contact us with a picture so we can confirm it. If confirmed, we can either refund or send you a replacement. In case when product is damaged or there is misprints, we prefer sending a new item rather than taking returns. We do not offer free returns.

When will my order arrive?

Most of our products are printed on demand and some are made on-demand. It takes 1–7 business days to create apparel products and 1–5 business days for non-apparel products.

Our average shipping time is 4 business days depending on the order's destination. When your order ships, you will get a shipping confirmation with a tracking code to your email.

Ready to ship product ship in 1 working day.

Please remember that any latency of shipping is out of our hand after it is given to the carrier. COVID-19 pandemic is still causing problems in some countries.

Where are you shipping from?

Fulfillment centers are in Latvia and Spain in Europe and USA. Products are always sent from your closest fulfillment location unless the chosen product or product variation is out of stock in your closest location. All products ship worldwide.

Can I use a P.O. Box for a shipping address?

This depends on your local post office. We ship to any address you give us, but if it can't be delivered to the given address, your order will return to us. The customer is responsible for giving a working shipping address.

Do I need to register as a customer to be able to place orders?

Digital products require you to have an account, but for anything else, you can checkout as a guest. With an account, you can create wishlists, save your receipts, addresses, gain discounts and track your orders.

How do I cancel an order?

Most of our products are printed- or made-on-demand. If you want to cancel your order, please do so as soon as possible before it ships. After it has shipped, the return will be at your own cost. For more information please follow the directions at our Returns page.

I accidentally misspelled my name/address while ordering. Can I change my information?

Please contact us as soon as possible. If your order hasn't shipped yet, we can still make changes to your address, but we can't alter it after that point. In some countries you can change the information with the tracking info. Please contact your local post office or DHL if you chose express shipping in case of any mistakes in your shipping address.

How can I check the status of my order?

You get automated updates for your order to your email. When it ships, you will receive a tracking code. If you have an account, you can also see your order tracking from your "My Account" page.

Do you ship to Ålands?

Yes we do, but you need to use Finland as the country in your address. This is due to our current logistics partner not having Ålands or other autonomy regions separately in their systems.

Why there are products missing from my shipment?

Some products require different type of packing like mugs to avoid braking them during the shipment. You are see from the shipping notification and from the receipt you receive with your partial shipment if some items are shipped separately.

Using extra layer of packing to pack multiple single products creates more waste than is unneccesary which is what we try to avoid at all cost.

Didn't find what you were looking for? Hit us a message and we'll be right back to you.

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© 2019 - 2020 | Morbid North Ltd. Helsinki, Finland
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