You have the right to cancel your order containing physical goods, which were placed through the online store, and return the products within 30 days of receiving the order. The returned products must be unused and fit to be resold or gifted to charity. Products must be unused and in good condition without any additional smells, stains or animal hair. All returned items are checked before we make any refunds. If you want to cancel your order, please do so as soon as possible before it ships. After it has shipped, the return will be at your own cost.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We highly encourage you to always contact Morbid North first concerning any and all return cases with the form below.
Returns cannot be accepted on the following products if the packaging has been opened:
•Products containing CD, LP, DVD and/or Blu-Ray media
•Lingerie and swimwear
The return policy does not apply to:
•Custom made or tailored products
•Sealed products if the seal has been broken
From the receipt you can see the shipping date, customer service email address and the return address. Do note that the return address depends on which fulfillment center your orders was sent from.
Where was your order shipped from?
You can see the shipping location from the tracking which will be automatically sent to your email address and later from your receipt. If you need to return any items from your order, you can send them all to the closest fulfillment center to your location.
Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address:
Morbid North Ltd.
11201 Ed Brown Rd
Charlotte, North Carolina, 28273
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address:
Morbid North Ltd.
Marupes novads, LV-1500
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Morbid North reserve rights to refuse returns at its sole discretion.